Barry Hoffmann

Barry Hoffmann has over 18 years of experience in customer success, technical support, and business process automation. Barry is currently the VP of Customer Success at HICX, a role they started in August 2022. Prior to this, they served as the VP Global Head of Customer Support at HICX from March to August 2022.

Before joining HICX, Barry worked as an Advisor, providing strategic business advice to software start-ups and mid-size technology companies across the UK and USA from January 2021 to March 2022.

From 2018 to 2021, Barry held the position of VP of Customer Success Operations at K2, where they developed operational strategies for proactive and reactive customer management. Prior to this, they served as Vice President Technical Support Operations at K2 from 2014 to 2018, leading a global team and developing business process automation strategies.

Barry's earlier experience at K2 includes roles such as Global Director of Technical Product Support, Manager of Technical Product Support in North America, Technical Account Manager, Technical Development Lead - Product Development, Software Quality Assurance Lead, and Software Technical Support Consultant.

Throughout their career, Barry has demonstrated their expertise in customer success, technical support, and business process automation, improving customer experiences and driving success for various companies in the software and technology industry.

Barry Hoffmann's education history shows that they pursued a National Diploma in Forestry from the University of Port Elizabeth, from the year 1995 to 1997. Barry then attended CTU in 1999, where they obtained a certification in A+ for Computer hardware. In 2000, Barry pursued a Microsoft Certification (MCSE) in Computer software system administration. In 2002, they briefly attended the University of South Africa/Universiteit van Suid-Afrika, where they studied Software Engineering.