Alan Middleton

Alan Middleton is an experienced IT Operations Analyst at Highland Spring Ltd since April 2021, with a strong background in technical support and service management. Previous roles include various positions at Cigna from August 2013 to April 2021, encompassing Desktop & Telephony Support Technician, Triage Team Lead, and Service Desk Analyst. Earlier experience includes working as a Service Desk Technician at Ernst & Young, providing 1st line support for 11,000 users, and as a Service Desk Analyst for Trinity Mirror, supporting over 3,000 users. Educational credentials include a BSc in Computer Engineering from Glasgow Caledonian University.