Paul Hillier

Paul Hillier is a seasoned UX Content Strategist currently at NewRocket, where responsibilities include managing content strategy for service portal projects and optimizing ServiceNow taxonomy and content. Prior to this role, Paul served as Manager of Enablement and Documentation at Shinydocs, leading a team focused on technical writing and customer-facing documentation. Experience at GEOTAB involved managing technical writers and implementing content management systems, while tenure at International Financial Data Services saw significant advancements from junior technical writer to Senior Manager of Knowledge Management, overseeing extensive KM initiatives and document quality control. Educational qualifications include a Post-Graduate Certificate in Technical Communication from Seneca Polytechnic, a B.A. (Hons.) in History from Saint Mary's University, and various certifications in UX Design and Front-End Web Development.