Paul Simpson

Paul Simpson is an experienced professional in service delivery and training management, currently serving as a Senior Major Incident Manager at HM Revenue & Customs since August 2024. Previously, Paul held the positions of Head of Service Delivery and Service Delivery Manager at ITPS from November 2021 to August 2024. Paul's role at Pulsant involved managing Service Desk operations to align with customer-first business strategies from January 2019 to November 2021. Earlier experience includes management roles at Pertemps Training Solutions and Tyne North Training, where Paul focused on training and employer engagement. Education includes a Bachelor's Degree in Higher Education Administration and certifications from EDXCEL and Tyne Met College.