Diego Mauricio Suarez Montaño

Diego Mauricio Suarez Montaño has a diverse work experience in the field of customer care operations, supply chain management, and logistics. Diego Mauricio started their career as an Apprentice at DHL in 2006 and later worked at CEVA Logistics, where they served as a Customs Brokerage Specialist Junior and later as a Customs Brokerage Specialist Senior. Diego Mauricio'sresponsibilities included pre-inspection and physical inspections, declaration and tracking of imports and exports, customs procedures, and customer service.

Diego then joined Nokia as a North Cone Swap Planner, where they were responsible for inventory planning, inventory maintenance, and shipment tracking for warranty equipment and SCRAP equipment in multiple countries. Diego Mauricio also analyzed transportation costs and generated cost reduction projects. Diego continued their career at B2X Care Solutions as a Supply Chain Manager, overseeing supply chain operations.

In 2014, Diego joined Microsoft as a North Cone Swap Planner, similar to their previous role at Nokia. Diego Mauricio handled inventory planning, inventory maintenance, shipment tracking, and cost analysis for multiple countries in the North Cone region.

Diego's most recent role is as a Customer Care Operations Manager at HMD Global since 2021. In this role, they manage vendor performance in various services, such as repair centers, logistics, purchase order generation, and invoice validation. Diego Mauricio also maintains commercial relationships with distributors and clients for after-sales processes.

Throughout their career, Diego has gained experience in vendor management, customer relationship management, inventory planning and maintenance, logistics coordination, cost analysis, and project generation for cost reduction.

Diego Mauricio Suarez Montaño completed their Bachelor in International Business from Politénico Grancolombiano from 2016 to 2019. Prior to this, they obtained a degree in Tecnico en Comercio Exterior from Servicio nacional de Aprendizaje from 2007 to 2009, specializing in International Business.