Mauricio Estrada Liceaga

Mauricio Estrada Liceaga has a strong background in customer care and technical services, with experience spanning over 15 years. Mauricio is currently the Head of Customer Care Americas at HMD Global, a position they have held since June 2018. Before joining HMD Global, Mauricio worked as a Customer Service Senior Manager at Samsung Electronics Mexico from September 2017 to May 2018. Prior to that, they served as the Customer Service Director LATAM at Freetel from November 2016 to September 2017. Mauricio also has experience as the Head of Technical Services LATAM at B2X Care Solutions from August 2015 to October 2016.

Their earlier career includes various roles at Nokia/Microsoft, starting as a Technical Support Engineer/Technical Acceptance Manager for Telcel. Mauricio then transitioned to the role of Care Quality and Readiness Manager for Mexico, where they were responsible for product quality, readiness, and lifecycle management. Mauricio later took on the role of Care Quality and Readiness Manager for LTA North, covering multiple countries in the region. In these roles, they played a key role in resolving issues, implementing process improvements, and achieving cost savings. Overall, Mauricio's work experience demonstrates their expertise in customer service, technical support, and operations management.

Mauricio Estrada Liceaga completed their education from 1999 to 2003 at the Universidad del Valle de México, where they studied Systems Engineering. No specific field of study is mentioned. Additionally, Mauricio holds a certification in Lean Six Sigma Yellow Belt from Nokia. The month and year of obtaining this certification are not provided.