Sophie Clary

Sophie Clary is an experienced professional in customer service management, currently serving as the Customer Service Operations Manager at Bookiply, part of the Holidu Group, since July 2017. In this role, Sophie collaborates closely with the Head of Customer Service to enhance processes and develop customer service strategies. Previously, as a Senior Customer Happiness Manager at Bookiply, responsibilities included improving customer journey processes, coaching team members, and supporting cross-departmental projects. Sophie has also held the position of Assistance Coordinator in Medical Operations at AXA Assistance, where duties involved independent case management and multilingual customer support. Additionally, Sophie gained early experience as an Intern Community Manager at Ciao | Shopping Guide GmbH, focusing on community engagement and brand promotion. Sophie holds a Bachelor's degree in English language, literature, and civilisation from Université Blaise Pascal.