Melissa Conklin

Melissa Conklin is a seasoned professional with extensive experience in member and customer services across various industries. From February 2021 to July 2023, Melissa served as the Director of Member Services at Kaden Health. Prior to this role, Melissa was the Director of the AR Call Center at General Assembly from April 2019 to February 2021. At Annum, from October 2016 to January 2019, Melissa held the position of Senior Director of Engagement, where responsibilities included the management of the Clearwater Engagement Center and the development of key operational strategies involving CRM and telephony solutions. Previous positions also include Director of Engagement at AbleTo Inc., Assistant Vice President at Norway Savings Bank, and roles at TD and CitiStreet, showcasing a consistent track record of driving growth, implementing innovative solutions, and exceeding performance targets. Educational credentials include studies at NYU School of Professional Studies, Northeastern University, Bauder College, and Key West High School.