Joe Collier

Joe Collier has a diverse work experience, starting with their current position as the Director of Operations at Hometree since March 2023. In this role, they are responsible for various areas such as customer operations, telesales, and network operations. Joe has achieved significant successes, including reducing average claim costs, improving customer and engineer satisfaction, and achieving cost reductions.

Before their current role, Joe worked as the Director of Customer Operations at Hometree from May 2022 to March 2023. Prior to that, they served as the Director of Customer Operations at BoilerJuice from April 2020 to May 2022.

Joe's experience also includes roles at Expedia Group, where they worked as a Senior Customer Experience Manager and a Global Revenue and Customer Operations Manager from 2016 to 2020. Joe successfully led projects that saved operational costs, improved customer satisfaction, and enhanced agent efficiency.

Earlier in their career, Joe held roles at Molson Coors Beverage Company as a Continuous Improvement Manager and a Regional Customer Service Manager. Joe also worked at Melton Borough Council as a Customer Service Manager and at Enterprise Rent-A-Car as a Branch Manager.

Throughout their career, Joe has demonstrated a track record of delivering results, building high-performing teams, and improving operational efficiency.

Joe Collier earned a Bachelor of Laws (LLB) degree in Law with Mathematics from Keele University from 2002 to 2005. Joe later pursued a Diploma in Management and Leadership at Loughborough University from 2009 to 2011.