Xenia Giannakitsidou

Xenia Giannakitsidou is an experienced professional in customer success and product management, currently serving as an Associate Product Manager and Customer Success Team Leader at Hometree since August 2020. Key responsibilities include monitoring customer success metrics, coaching and onboarding new team members, managing escalated cases, and improving systems and processes. Previously, Xenia held various roles at Eden Caterers Ltd from September 2016 to August 2020, including Senior Customer Success Executive and Events Supervisor, overseeing upscale events and maintaining a positive environment for staff and clients. Earlier experience includes teaching Russian and English, working as a stylist assistant, and performing as a dancer. Xenia holds a Bachelor’s degree in Contemporary Dance from Trinity Laban.