Julia Shepherd

Julia Shepherd is a seasoned professional in customer success management at Hootsuite, where roles have included Senior Manager of Customer Accounts and Manager of Customer Success. With experience transitioning from a Commercial business model to a higher-touch engagement approach, Julia leads a team responsible for recurring revenue and net dollar retention for Enterprise clients, managing an $8M ARR portfolio. Past roles encompass various leadership and operational responsibilities in customer success, alongside experience in marketing and project consulting. Julia holds a Master's degree in Management from the University of British Columbia, complemented by a Bachelor's degree in Political Science and Government from the same institution.