Natalia Zapolnaya

Natalia Zapolnaya is an experienced customer support professional currently serving as Customer Support Team Lead and Product Owner at HOSSTED since April 2023, where responsibilities include building a customer support department from the ground up. Prior roles include Customer Support Team Lead at Vizor Interactive from May 2018 to April 2023, where Natalia focused on training, process optimization, issue resolution, team motivation, and collaboration with various departments. Earlier experience includes Senior Manager Customer Support at Stakers and teaching German language at Polotsk State University. Academic qualifications encompass multiple degrees in German Studies, Intercultural Communication, and Philology from institutions including the University of Rostock and Polotsk State University.