Courtney Payne

Courtney brings 9 years of hotel experience with Marriott, Hilton, IHG, Diamond Resorts, and Independently owned hotel properties. Throughout her hospitality career, Courtney has been a part of a hotel task force team that worked in the opening, hiring, and training at 4 new hotels, including 3 of the first 100 Tru by Hiltons.

Courtney jumped into the hospitality industry as a Front Desk Agent and Night Auditor for the Fairfield Inn & Suites Virginia Beach Oceanfront. While working at the Fairfield, Courtney assisted in additional shift coverage and training staff at 2 sister oceanfront properties, Springhill Suites and a Residence Inn. After about 2 years, Courtney began working at the Oceanaire at Ocean Beach Club Resort, a 600 room oceanfront property on the Virginia Beach Oceanfront, as a Front Desk Supervisor. Courtney relocated to Florida and began working at the Courtyard Jacksonville Flagler Center as a Front Desk Manager. Shortly after, Courtney began working for Kana Hotel Group as Assistant General Manager of a new Tru by Hilton in the Jacksonville St. John’s Town Center. She quickly became a part of Kana’s Task Force Team and assisted at 2 additional Tru’s in Tallahassee, FL and Savannah, GA. Less than a year after becoming an AGM, Courtney was promoted within Kana Hotel Group to open a new Holiday Inn Express & Suites in Kingsland, GA as a General Manager. Under her management, the Holiday Inn Express & Suites led in the top 10% of IHG’s properties and was granted awards such as IHG’s Top 10% Worldwide Award, the 2020 Spirit of True Hospitality Award, Loved by Guests Award, Booking.com’s Traveler Award, and others. A few years later, Courtney relocated to Whidbey Island, Washington and began working as General Manager of the family-owned Auld Holland Inn before moving to Hotel Services Group in her current position as Manager of Hotel Revenue, Development & Administration.