Jadranka Candice

Jadranka Candice has a robust background in customer experience and social media management, currently serving as the Head of Customer Experience at HotelOnline since March 2019, where responsibilities include informing hotels about customer bookings and providing necessary support. Previously, Jadranka worked as a Social Media Specialist at Airtel Kenya from August 2015 to October 2016, overseeing social media channels, launching marketing campaigns, and managing public relations. Earlier experience includes a role as a Customer Service Representative and Social Media expert at Horizon Contact Centers Ltd and a position as a Claim Analyst at Blueshield Insurance Company from 2012 to 2014.