Jacob Rivera

Jacob Rivera has a diverse work experience in the telecommunications industry. Jacob began their career at Time Warner Cable as a Customer Care Professional in July 2010 and later transitioned to the role of Field Technician in October 2011. During this time, they provided technical support to customers and performed installation and troubleshooting tasks.

In 2017, Jacob joined Spectrum as an Advanced Tech Support/Outage Callback/RSC3. Jacob was responsible for assisting field technicians with troubleshooting issues, updating and configuring modems, and ensuring effective functionality of video, data, and phone equipment. Jacob also worked as a Fiber Coordinator/RSC3, where they collaborated with various teams to verify work orders, resolve customer tickets, and coordinate with technicians outside of business hours.

Jacob's work experience also includes a role as a Tier II Engineer at Hotwire Communications Ltd, where they monitor the network environment, assists customers and technicians remotely, and installs new services through phone support.

Additionally, Jacob has a future role as an Associate at PHP Agency, Inc. starting in March 2023.

Overall, Jacob Rivera has a strong background in technical support, installation, troubleshooting, and coordination within the telecommunications industry.

From 2014 to 2026, Jacob Rivera attended DeVry University, where they pursued a Bachelor's degree in Network Communications Management.