Nargiza Polvanova

Nargiza Polvanova is a seasoned professional with extensive experience in customer experience management and social services. Since September 2012, Nargiza has been with the Housing Opportunities Commission, where roles have included Senior Customer Experience Manager and Customer Relationship Manager. Responsibilities encompass overseeing special projects, providing strategic insights to executive staff, evaluating operational processes, and managing customer-facing metrics. Previous positions include Program Specialist focusing on housing solutions for vulnerable populations, and Resident Counselor, emphasizing case management and compliance support. Nargiza's career commenced at Shelter For Life International Organization as an Accountant and Health Trainer, advancing through various social work roles, including a tenure at UNICEF. Nargiza holds a Master of Science in Social Work from Columbia University and additional qualifications in Early Childhood Education and English Literacy/Education.