Rob van Mierlo

Rob van Mierlo has extensive experience in customer support and operations management, currently serving as Global Operations Support Manager at HP since 2006, overseeing an international team of 65 professionals supporting over 7000 agents across global markets. Previous roles at HP include Support Delivery & Process Excellence Manager and various managerial positions focused on customer assurance, quality management, and business intelligence. Rob has played a critical role in enhancing operational efficiency and customer satisfaction through contract management, capacity planning, and process excellence initiatives. Educational credentials include a Master of Science in Econometrics and Quantitative Economics from the University of Amsterdam and participation in an Advanced Management & Leadership Program at Rotterdam School of Management, Erasmus University.