Michael Shahan

Michael Shahan is a seasoned professional with extensive experience in data analytics and customer experience management. Currently serving as Senior Manager II, Customer Experience at Hughes since May 2021, Michael oversees the HughesNet consumer survey platform, facilitating the collection of over 350,000 customer responses annually. Previously, as Senior Manager of Data Analytics at Alteon Health, key contributions included developing a comprehensive monthly operational report that aggregated data from 24 regional sites to identify operational challenges. Michael's career also includes significant roles at Emergency Medicine Associates, where responsibilities encompassed clinical reporting and compliance across 23 hospitals, as well as various analytical positions at Sprint Nextel, focusing on credit operations and subscriber reporting. Michael holds a Master of Science in Finance and Management from the University of Maryland Global Campus and previously completed a Bachelor of Arts in Communications at the University of Maryland.