Ann Adams

Ann Adams is an experienced Performance Manager currently employed at Hull City Council since June 2022, bringing a strong background in managing contact center teams. Prior roles include Performance Manager at Civica from November 2016 to May 2022, where responsibilities encompassed leading teams and overseeing a 24/7 contact center operation with over 70 full-time employees. Ann's prior experience also includes roles as a Workforce Management Analyst, Installation Coordinator at Wren Kitchens, IT Support Advisor at eMBED Health Consortium, Senior Advisor at npower Business, and Croupier/Inspector at GALA CASINOS LTD. Ann's educational background includes training at InterTraining and attendance at St Marys Secondary School.