Dennis Ocaña

Dennis Ocaña has a diverse work experience spanning multiple industries. Dennis started their career in 2011 as a Collections Specialist at Teleperformance. Dennis then transitioned to the role of Technical Support Representative - Tier 1, where they provided customer support for computer hardware and software issues.

In 2012, Dennis joined Xerox as part of their National Help Desk - Tier 2 team, handling escalated technical support issues. Dennis then returned to Teleperformance in 2013, first as a Technical Support Representative - Tier 3, specializing in troubleshooting computer and network issues, and later as a Chat Support Representative, providing online customer support through live chat.

In 2015, Dennis joined Stefanini Philippines as a Senior IT Service Desk Analyst, where they handled incident control, service level management, and training. Dennis also took on the role of IT Service Desk Trainer, developing and delivering technology training programs. Dennis left Stefanini in 2018 to join CEVA IT Shared Services as an IT Support Analyst, where they contributed to project management and application production support.

Most recently, Dennis joined CoinAlpha, Inc. in 2019. Dennis started as an Engineering Support Lead, managing the technical support team, training staff, and providing user support. Dennis then took on the role of Software Development Project Manager and is currently the Information Technology Operations Manager.

Overall, Dennis has demonstrated expertise in customer support, technical troubleshooting, and project management in their various roles throughout their career.

Dennis Ocaña attended AMA Computer College - Las Piñas, where they studied Information Technology. No specific start or end year for their education at this institution are provided.