Adriana Hernández Ott

Adriana Hernández Ott has extensive experience in customer relationship management and digital customer experience, currently serving as the Manager of Digital Customer Experience at Hyundai Auto Canada Corp. since April 2015. Prior roles include Senior CRM Specialist and CRM Specialist at Hyundai, and Senior CRM Specialist at Mercantil Banco from February 2011 to June 2014. Adriana's career began as a CRM Junior Consultant at CTP Consultoria Tecnología y Procesos and progressed to roles such as CRM Senior Consultant at Altive Consulting Partner and Field Engineer - Systems Analyst at Protokol Group. An educational background includes a Bachelor's Degree in Computer Engineering from Universidad Simón Bolívar and a Post-Graduate certificate in Marketing Management from UCAB - Universidad Católica Andrés Bello.