Gemma Mcnicol has over a decade of experience in the aviation and cargo industries, currently serving as Operations Manager at IAG Cargo since February 2019. Prior roles at British Airways from December 2012 to January 2019 included Premia Team Leader, Premia Agent, Customer Data Agent, and participation in the British Airways Apprenticeship program. Earlier experience includes a position as Customer Service Representative at dnata from August 2011 to December 2012. Education was pursued at Thamesmead.
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