Michael Carver

Michael Carver is an experienced professional in airport operations and ticketing transformation, currently serving as VP - Airport Ticketing Transformation at IAG Airports since April 2023. In this role, Michael focuses on automating ticketing, rebooking, and accessibility processes to improve customer experience and reduce costs, while collaborating with government agencies and airport partners on trials as proof of concept. Michael's previous position as Senior Manager - Airport Ticketing Transformation at International Airlines Group involved leading transformation initiatives for IAG carriers. Michael's extensive career at British Airways spanned 35 years, featuring roles such as Operations Manager overseeing airside operations at Heathrow, Senior Manager Global Ticketing managing ticketing globally, and Senior Business Manager Global Accessibility responsible for accessibility for passengers with restricted mobility. Michael holds a Bachelor's Degree in Accountancy from university, earned between 1983 and 1987.