Karen Hein-Jones

Karen Hein-Jones is an accomplished aviation professional with extensive experience spanning over three decades. Currently serving as an Inflight Lead and Cabin Crew member at British Airways since April 2022, Karen has also been part of High Flying Events Crew as an Events Crew member since February 2023. Karen's role as an IS-BAH Accredited Auditor at IBAC began in July 2017. Previously, Karen held key positions at ExecuJet Aviation Group, including Safety & Quality Assurance Manager, where significant contributions included ensuring compliance across Fixed Based Operation locations and leading safety initiatives. Earlier career highlights include Operations Controller at Harrods Aviation Limited and various roles at Gatwick Handling, AIR UK LIMITED, and Monarch Airlines, demonstrating a well-rounded background in aviation safety, quality assurance, and customer service.