Jessica M.

Jessica M. is an experienced IT professional currently working as an Analista de Service Desk at Ibrowse Consultoria e Informática since February 2023, where involvement in UX/UI and Development projects includes utilizing agile methodologies for micro deliveries while providing support for the SCmobi system at the Secretaria de Estado da Infraestrutura e Mobilidade. Previously at Code7 from November 2021 to February 2023, Jessica held roles as an Analista de sistemas de negócios and an Analista técnico de sistemas, focusing on omnichannel support tools like Jira and Confluence, customizing CRM solutions, and handling incident resolution. Jessica's earlier experience at Soft Clever Informática spans over a decade in roles such as Analista de processos de negócios, Especialista em experiência do usuário, and Analista de implantação, emphasizing client engagement, user satisfaction, and technical support. Currently pursuing a degree in Análise e Desenvolvimento de Sistemas at Universidade Cruzeiro do Sul, projected to be completed in April 2024.