Hope S.

Hope S. is a Lead Operations Analyst at ICANN, where Hope authors and maintains a knowledge base for system admins and leads teams in daily Correspondence activities. Hope also has experience as a Computer Literacy Tutor and Employment Coach at Low Income Housing Institute, and as a Retail Banking Specialist at Beal Bank. Additionally, Hope has worked as a Team Leader at Wachovia Corp, managing and cross-training customer service representatives. Hope holds a degree in Liberal Studies from Bellevue College Continuing Education and a degree in EMT, EMS from the University of Alabama at Birmingham.