Monette P.

Monette P. is an experienced client support professional with a diverse background in customer service and support roles. Currently serving as Client Support Manager at iCapture since March 2019, Monette P. conducts training sessions for new hires, monitors team tasks, and ensures high-quality task completion. Prior to this role, Monette P. worked as a Client Support Representative, assisting with onboarding and client inquiries. Monette P. also has experience as an Amazon Virtual Assistant at Ezion Global Inc., where responsibilities included managing FBA reimbursement requests and monitoring product ratings. Earlier career experience includes serving as a Customer Contact Representative at HSBC, providing exceptional customer service and fostering client relationships through effective communication and needs analysis.