Emma Lang

Emma Lang has extensive experience in customer service and front desk management, with a focus on enhancing customer satisfaction and operational efficiency. Currently serving as a Customer Service Representative at Iceberg Enterprises since April 2019, Emma oversees the customer service department and processes purchase orders. Previously, as Front Desk Supervisor at Sheraton Suites Chicago O'Hare, Emma managed a team of 12, setting goals to increase rewards program enrollment. Experience as a Front Desk Agent at Hampton Inn and Suites involved handling guest communications and reservations, while initial roles as a Customer Service Associate at Old Navy included maintaining sales floor organization. Emma holds an Associate of Science degree in Nursing from Triton College.