John Dakak

John Dakak is an experienced professional in the telecommunications industry, currently serving as the Service Delivery Manager at Icomera North America since October 2019, where responsibilities include leading service delivery projects, addressing reliability issues, monitoring progress, and managing budgets to ensure client satisfaction. Previous roles include Regional Technical Service Manager and Technical Service Manager, overseeing technical operations and ensuring quality assurance across accounts in both Canada and the USA. Prior to Icomera, John worked at Rogers Communications as a Senior Network Operations Center Engineer and Business Support Technician, providing Tier 3 centralized operations and troubleshooting support. Their career began at Nokia, where roles included Senior Technical Support Engineer and Network Implementation Engineer, focused on network upgrades in Africa. John started in the field as a Technical Support Representative at Etisalat. John holds a Bachelor's degree in Computer Engineering from Ajman University.