iContact is the largest private provider of email marketing and social media marketing software and services to small and mid-sized companies globally. It is based in Morrisville, NC. iContact makes it easy to create, send, and track email newsletters, surveys, autoresponders. iContact's products include iContact, iContact Enterprise, iContactAgency, iContact for Salesforce, iContact Free Edition and Ettend.com. As a B Corporation, iContact utilizes the 4-1s Corporate Social Responsibility Model, donating 1% of employee time to community volunteering, 1% of payroll, 1% of equity, and 1% of product to its local and global community as part of its social mission. iContact works hard to maintain a fun, creative, energetic, challenging, and community-oriented company culture. iContact was founded in 2003 by Ryan Allis and Aaron Houghton in Chapel Hill, NC.

Email

Marketing

Messaging & Communication

Research

Software

iContact

Geoffrey Alexander

Mikhail A.

Caroline King-Carmody

Uche Ifeanyi

Daniel Ennis

Damian House

Christopher Dimarco

Alison Mead

William E.

Marshal Primm

Joseph Link

Jeremy Lafoon

Jason Laughlin

Carlos Sosa

Kate Masucci

Ashley Denton

Paula Villarreal

Justin Frechette

Brendan Matthews

The Customer Service and Success team at iContact is dedicated to enhancing customer satisfaction and loyalty. This team provides comprehensive support to clients by addressing queries, troubleshooting issues, and optimizing the use of iContact’s email and social media marketing software. Team members such as Customer Service Representatives and Small Business Specialists assist with immediate customer needs, while Account Managers and Customer Success Managers offer strategic guidance to maximize client success. The Manager of Client Services oversees the team to ensure high-quality service and client happiness.

Customer Service and Success

Software Development Team

Customer Service and Success

About

Team members

Other teams at iContact

Software Development Team