Paula Villarreal

Paula Villarreal is an experienced Account Manager currently employed at iContact since November 2021. Prior to this role, Paula served as a Strategic Customer Success Manager and Customer Success Coach - Product Specialist at HomeStars, where responsibilities included device retention, customer escalations, and managing a substantial book of business, achieving a 95% customer retention rate. Paula also held the position of Account Manager at HomeStars, overseeing over 500 accounts with a monthly recurring revenue exceeding $130,000, while actively seeking up-selling opportunities. Earlier experience includes a role as Sales Representative and Training Manager at CanAm RS, where Paula managed a small team and consistently surpassed sales targets. Paula holds a Bachelor’s Degree in Commerce with a focus on Marketing from Humber College and completed certifications in Social Media and Digital Marketing from BrainStation and General Assembly Canada, respectively.