Nicholas Mancini

Nicholas Mancini has a strong background in technical support and customer service. Nicholas is currently working as the Support Services Director at ICS Complete since July 2021. Prior to that, they were a Senior Support Engineer at AKUITY Technologies from November 2019 to July 2021. Nicholas also worked as a Help Desk Supervisor at Cinch I.T. from August 2019 to November 2019. Before that, they were a Support Engineer at AKUITY Technologies from February 2019 to August 2019.

Nicholas has also gained experience in system administration and desktop support. Nicholas worked at Spectrum Health Systems, Inc. as a System Administrator I from July 2016 to January 2019, and as a Desktop Support II from July 2015 to July 2016.

In their earlier career, Nicholas worked at Geek Squad as a Counter Intelligence Agent from April 2014 to July 2015, and as an Advanced Repair Agent from July 2012 to August 2013. Nicholas also worked at Best Buy as a Customer Service Agent from December 2013 to April 2014, and as a Customer Service Representative from February 2007 to November 2007.

Additionally, Nicholas has sales experience as a Sales Representative at Patriot Pontiac Buick GMC from May 2006 to August 2006. Throughout their career, they have demonstrated strong technical skills, excellent customer service, and a dedication to solving problems and meeting customer needs.

Nicholas Mancini attended Quinsigamond Community College from 2002 to 2004. During this time, they focused on studying Computer and Information Systems Security/Information Assurance. In addition to their education, Nicholas obtained the ITIL Foundation Certificate in March 2016 from PEOPLECERT.