Snow Tempest

Snow Tempest is a seasoned professional with extensive experience in research and technical writing. Currently serving as a Research Manager at IDC since October 2022, Snow specializes in software products for IT Service Management and related technologies. Prior roles include User Experience Researcher at Hack for LA, where methods for comparative analysis of neighborhood council websites were improved, and Senior Technical & Interactive Media Writer at Rapid7, where documentation efforts led to a significant increase in feature adoption. Snow's earlier experience encompasses technical writing at Laserfiche and grant proposal writing at Loyola Marymount University, where successful proposals raised substantial funding. An AB in English from Princeton University complements a diverse writing background, including freelance contributions to various publications.