Head Of Technology Operations

Position Overview:

Reporting to the CTO, the Head of Technology Operations at IDR will be responsible for overseeing the delivery of all technology governance and execution within the organisation. This role demands strong leadership, organisational, and problem-solving skills, as well as a deep understanding of project management and delivery processes. The successful individual will work closely with various departments to ensure that projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities:

• Reporting and Governance: Establish and maintain robust reporting and governance frameworks to ensure transparency and accountability in project delivery.
• Target-Driven Delivery:
• Drive the team to meet deadlines and performance targets, ensuring that projects are delivered efficiently and effectively.
• Develop and implement delivery strategies, processes, and best practices to improve efficiency and effectiveness.
• Collaborate with other departments, including technology, operations, and client services, to ensure seamless project delivery.
• Act as the primary point of contact for clients and stakeholders, providing regular updates on project status and addressing any issues or concerns.
• Oversee the allocation of resources, including personnel and budget, to ensure that projects are adequately supported.
• Monitor and report on project performance, identifying areas for improvement and implementing corrective actions as needed.
• Create a culture of continuous improvement, encouraging team members to develop their skills and knowledge.
• Ensure compliance with all relevant regulations and standards.
• Be accountable for department reporting deadlines.

Qualifications:

• Proven experience in a senior project management role, preferably within the financial services
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent organizational and problem-solving abilities, with a keen attention to detail.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.
• A deep understanding of project management methodologies and best practices.
• Experience with budgeting and resource allocation.
• A proactive and results-oriented approach, with the ability to work under pressure and meet tight deadlines.

Preferred Qualifications:

• Professional certifications in project management (e.g., PMP, PRINCE2, ITIL).
• CMI or ILM Level 5 leadership qualification
• Experience with Agile and Scrum methodologies.
• Knowledge of the financial services industry and regulatory environment.

Benefits: 

• Competitive compensation package

• Hybrid work arrangements, accommodating remote work options in certain regions.

• Opportunities for professional growth and career advancement.

• Enhanced annual leave

• Enhance employer pension contribution

• Medical and Dental insurance

• Employer assistance programme