Nina Sakinah, ICP-ACC

Nina Sakinah, ICP-ACC, has a diverse work experience spanning several industries and roles. Their most recent position is as the ID | Head of Operations at Igloo, where they are responsible for designing and delivering the annual operating plan for the operations department in Indonesia. Nina is also the point of contact for operational performance and oversees customer service operations strategy. Prior to that, they worked as a Public Speaking Coach at Dunia Jebi, where they provided entertainment and informal education for kids and teenagers. Nina also served as a Consultant & Senior Trainer at the Jakarta International Customer Service Institute, focusing on professional customer service and customer satisfaction. Nina was also a ReSkills Global Trainer at ReSkills, an online e-learning platform, and the Head of Sales Excellence Support at GoTo Financial, where they managed business support operations and built relationships with small and medium-sized merchants. Earlier in their career, they held managerial roles at Home Credit Indonesia, PT Astra Aviva Life, and AXA Financial, where they gained experience in business support operations, process management, after-sales service, and call center management. Nina also worked as a Senior Internet Camp Helpdesk at PT. Telkom Indonesia and as a Radio Announcer at Radio Warna 104.2 FM Pekanbaru. Throughout their career, Nina has demonstrated their ability to excel in various roles and industries, with a focus on customer satisfaction and operational excellence.

Nina Sakinah, ICP-ACC, completed their Bachelor of Communications Science degree in Public Relations and Applied Communications from Universitas Padjadjaran, where they studied from 1999 to 2003.

Additionally, they have obtained several certifications to enhance their skills and knowledge. In February 2022, they became an ICAgile Certified Professional - Agile Coaching. Prior to that, in October 2021, they completed the Customer Service Foundations certification from LinkedIn. In September 2021, they also obtained the Critical Thinking for More Effective Communication certification, also from LinkedIn.