Kalem Tonn

Kalem Tonn has extensive work experience in customer support and customer success roles. Kalem started their career at Disney Interactive Studios as a Team Leader and then became a Communications Specialist before being promoted to Associate Manager and later on, became an Associate Manager, overseeing a team of 50+ representatives. Kalem then moved to Disney Consumer Products and Interactive as a Manager of Guest Experience. After that, they joined FreshGrade as a Senior Manager and later on, as the Director of Customer Success. Their most recent position is at Ignition, where they serve as the Director of Customer Support and the Head of Support.

Kalem Tonn attended Grant Macewan University from 2003 to 2004, studying Music Performance with a focus on General Music. In 2017, they obtained additional certifications including The KCS Academy - KCS practices v5 and Work Safe BC - Occupational First Aid Level 1.