Sebastián Atehortúa

Sebastián Atehortúa has a strong background in customer service and operations management. Sebastián has experience in overseeing team leaders' deliverables, scheduling, billing, and payments to ensure smooth operations. Sebastián has also worked as a team lead for a major gaming company, focusing on agent development, monitoring, and coaching. Additionally, Sebastián has experience as a Quality Analyst, focusing on auditing interactions between agents and customers to ensure proper procedures and communication styles. Sebastián is also experienced in analyzing customer surveys and creating action plans to improve overall operation performance. Overall, Sebastián has a solid foundation in customer service and operational efficiency.