Zafran Zahir has a strong background in project management and operations within the telecommunications and data management sectors. Currently serving as Project Manager at Intelligent Image Management Inc. since December 2013, Zafran leads an operations team in Colombo, overseeing the successful delivery of projects including genealogy-related data indexing and data mining. Prior experience includes a role as Team Executive at Firstsource from April 2011 to July 2013, where Zafran managed a team servicing Dialog Axiata's customers across various communication channels, and earlier positions at Dialog Axiata PLC as Shift Operations In Charge and Contact Center Associate. Zafran is furthering professional development with a Master of Business Administration from Cardiff Metropolitan University, expected to complete in December 2023, and holds a Diploma in Computer Science from NCC Education.
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