Carmen Lacoma

Carmen Lacoma is a seasoned retail operations professional currently serving as the Retail Operations Manager at IKONO, where responsibilities include implementing and standardizing operational procedures and monitoring performance through KPIs. Prior experience encompasses roles such as District and Operations Manager at Triumph Group, supervising store operations to achieve sales and profitability, and Retail Operations and Communications Coordinator for Southern Europe at SmileDirectClub, ensuring effective communication across international teams. Carmen also held significant positions with Disney Store, where coordination of store operations for Spain and Portugal was key, and with The Walt Disney Company, contributing to finance and project management initiatives. Educational qualifications include a Master’s degree in Arts and Heritage Management from Università Bocconi, alongside several other pertinent executive programs and degrees in business and law.