Karine A. Viaud-Martinez

Karine A. Viaud-Martinez serves as Associate Director of Strategy & Development in the Commercial Operations division of Illumina Laboratory Services, demonstrating a strong commitment to enhancing operational efficiency and customer satisfaction since joining the company in 2004. Previously, Viaud-Martinez has held various leadership roles, including building a high-performing Commercial Operations function and transitioning customer support systems to automate and scale service delivery, achieving remarkable customer satisfaction ratings and driving substantial revenue growth. In addition to contributions at Illumina, Viaud-Martinez co-founded iConserve, a community program aimed at utilizing genomics for wildlife conservation. Academic credentials include advanced degrees in evolutionary biology, marine ecology, and a leadership program from MIT Sloan School of Management, complemented by continuous professional development initiatives.