Cecilia Alcantara-Bedford

Cecilia Alcantara-Bedford has a diverse work experience spanning various industries. Cecilia began their career in 2007 as a Customer Service Representative at Blockbuster, where they managed membership accounts and provided excellent customer service. Cecilia later worked as a Store Associate at The Exchange, maintaining aisle appearance, restocking shelves, and assisting customers with their purchases.

In 2010, Cecilia briefly worked as a Food Service Worker at the VA Health Care System. Cecilia then transitioned into the role of a Host at Hayashi Sushi & Grill in 2013. Their responsibilities included greeting guests, taking reservations, and ensuring the restaurant's cleanliness.

From 2015 to 2016, Cecilia worked as a Digital Media Designer as a self-employed professional. Cecilia developed original designs for web and print, analyzed client needs, and executed various design projects.

In 2016, Cecilia gained experience as an Independent Contractor at Leapforce, conducting research on search engine queries and evaluating search results. Cecilia also worked at Image One Corporation as a Software Support Intern, where they set up scanned documents and evaluated software for quality assurance.

At Convergys, Cecilia served as an Intraday Coordinator in 2016-2017. Cecilia utilized workforce management tools to collect and analyze data, generated reports, and streamlined attendance reporting processes.

Most recently, Cecilia has been working at Image One Corporation since 2017. Cecilia started as a Software Support Engineer I and was promoted to a Senior Support Engineer in 2022. Their role involves providing technical support and troubleshooting software issues.

Overall, Cecilia Alcantara-Bedford has a strong background in customer service, design, technical support, and data analysis.

Cecilia Alcantara-Bedford has a diverse education history. Cecilia obtained a Bachelor's Degree in Graphic Information Technology from Arizona State University, where they studied from 2014 to 2016. Prior to that, they attended Yavapai College from 2009 to 2013 and earned an Associate of Applied Science degree in Computer Systems & Applications.

Before pursuing their higher education, Cecilia was enrolled at the University of Alaska Anchorage from 2006 to 2009, where they focused on Computer Engineering. Lastly, they graduated from Chugiak High School in 2006 with a High School Diploma.

In addition to their formal education, Cecilia has also acquired various certifications. These include "Windows 10: Manage and Maintain Windows 10" and "Windows 10: Administration" from LinkedIn, obtained in October 2020 and January 2020 respectively. Cecilia also completed the "Writing in Plain English" certification from LinkedIn in December 2019.

Furthermore, Cecilia has pursued numerous certifications related to their field. Cecilia obtained the "Data Visualization Storytelling Essentials," "Foundations of UX: Prototyping," "UX Design Tools: Balsamiq Mockups," and "Business Writing Fundamentals" certifications from Lynda.com in November and October 2016, as well as August 2016. Additionally, they possess the "CompTIA Security+ ce Certification" awarded by CompTIA in January 2020. Lastly, they plan to obtain the "Level 4 CJIS Security Awareness" certification from Peak Performance Solutions in June 2023.