Darryl Russell

Darryl Russell is an experienced Information Technology Support Specialist currently employed at Imagine One Technology & Management, Ltd. since April 2021, where responsibilities include managing the ticket queue in ServiceNow for the NMMES program. Previous roles include MOC Support Technician at Apex Systems and Field Service Technician at Super Systems Inc, providing technical support, troubleshooting, and maintenance for end-user systems. Darryl has extensive experience with Microsoft Windows, Active Directory, and customer service. Additional managerial experience includes positions at The Goodyear Tire & Rubber Company, AutoZone Inc, and Tire Kingdom, focusing on leadership and operational effectiveness. Darryl holds multiple certifications, including CompTIA Security+ and CompTIA A+, and has pursued various educational initiatives in information technology, customer service, and business management.