Nour Assem

Nour Assem is an experienced professional currently serving as a Case Management Officer at the Immigration and Refugee Board of Canada, where responsibilities include managing and processing refugee claim assignments. Previous roles at the Board include Registry Support Officer and Portal Officer, focusing on training, performance monitoring, and managing inquiries for the MyCase Portal. Nour also holds experience as a Bilingual Service Desk Analyst and Bilingual Student Success Advisor at YM INC. and Keypath Education, respectively, providing coaching and data analysis support. Prior experience includes roles in communications at YM INC., sales at TJX Canada, and research at the University of Toronto Mississauga. Nour is pursuing a Graduate Diploma in Immigration & Citizenship Law at Queen's University, following an Honours Bachelor of Arts from the University of Toronto Mississauga.