Saksham Soni

Saksham Soni is a skilled professional with extensive experience in project management and operations. Currently serving as a Senior Project Associate at Indegene since February 2022, Saksham excels in managing the end-to-end customer satisfaction process and has implemented targeted strategies to enhance customer satisfaction, NPS, and service quality. Prior to this role, Saksham contributed to data reconciliation and reporting, utilizing Power BI to automate processes and improve efficiencies. Earlier experience includes positions as a Senior Operations Associate and Operations Associate at BYJU'S, complemented by a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from HMR Institute of Technology & Management, completed in 2019.