Ken Fausel

Ken Hernandez-Fausel is an experienced professional in customer experience and operations management, currently serving as Director of Shared Services and Director of Customer Experience at Independence Pet Group since October 2021. Prior roles include Director of Customer Experience at PetPartners, Inc., and Figo Pet Insurance, as well as Director of Customer Success at Snapsheet Inc. Ken's earlier career includes leadership positions at Dialog Direct and Sitel, where responsibilities spanned finance, HR, and operational excellence in large call center environments. Ken holds a Bachelor of Business Administration from Purdue Global, earned in 2023.