Pooja Goswami

Pooja Goswami is an accomplished professional in the spa and wellness industry with extensive experience in leadership roles, primarily focusing on operations, training, and service quality enhancement. Currently serving as the Head of Spa and Wellness at Taj Hotels since January 2023, Pooja has a proven track record in developing wellness programs, training staff, and implementing marketing strategies. Prior experience includes positions such as Head of Spa Department at Plaza Premium Group and Head of Department at Hotel The Royal Plaza New Delhi, where responsibilities ranged from maintaining operational standards to managing budgets and enhancing customer service. Pooja holds an MBA in Human Resource from Annamalai University and a Bachelor's degree in English literature from Hemwati Nandan Bahuguna Garhwal University.