Roberto Hoyos

Roberto Hoyos has extensive experience in customer service and quality control within the financial sector. Currently serving as Coordinador de servicio al cliente at Infolaft since March 2017, Roberto manages customer relations for over 650 clients, focusing on high-value accounts and overseeing the implementation of database systems. Prior roles include Product Specialist at Infolaft, Quality Control Manager at Helm Bank USA, and various positions at Citi, where responsibilities ranged from supervising analysts to developing strategic business initiatives. Roberto holds a Bachelor's degree in Computer Sciences and is pursuing a Bachelor's degree in Mathematics from Pontificia Universidad Javeriana, along with a Diplomado in Programación y Gerencia de Proyectos from Fundación Universitaria Cafam.