Jakub Olszak

Jakub Olszak is a Senior Data Analyst at Infosys since May 2018, specializing in incident and problem management, master data management, and project-oriented services. Core responsibilities include creating business solutions based on root cause analysis, enhancing delivery and operation support methodologies, and providing communication support through Service Now. Prior to Infosys, Jakub worked as a Service Desk Agent at Fujitsu Poland, delivering first-line support and adhering to SLAs. Jakub has a diverse academic background, holding an Engineer’s Degree in Information Technology and two degrees in English Philology. Jakub's teaching experience spans from February 2007 to March 2018, working in public and private schools as well as serving as a university lecturer.