Inês Retorta

Senior Customer Care Agent at Infraspeak

Inês Retorta has a diverse work experience in various roles and industries. Starting in 2011, they worked as an Assistant Producer at E2, where they managed schedules, teams, and audiovisual material for recordings. Inês also participated in events and partnerships organized by E2 and ESCS. In 2013, Inês worked as a Customer Care Assistant and Customer Support Assistant at ZON OPTIMUS. Inês then joined EDP in 2014 as a Customer Care Assistant, providing support to customers and handling billing, complaints, and fault registration. From 2015 to 2019, Inês worked at Sacoor Brothers as a Sales Assistant and later as an Operations Coach. In these roles, they contributed to the smooth running of operations and provided sales assistance. In 2019, they joined Vodafone as a Sales Assistant and eventually became a Trainee, assisting with sales and gaining industry experience. In 2020, Inês worked as a Beauty Consultant at Oriflame Cosmetics. Inês then became a Customer Service Advisor at FARFETCH in 2021. Later that year, they worked as a Customer Care Representative at ManpowerGroup, providing customer support for VF Corporation brands. Most recently, Inês worked as a Customer Care Agent at Infraspeak starting in 2022. Throughout their career, Inês developed customer service skills, sales acumen, and expertise in various industries.

Inês Retorta's education history begins in 2008, when they attended Externato de Penafirme and pursued a degree in Línguas e Humanidades. Inês completed their secondary education there in 2011. From 2011 to 2014, Inês Retorta studied at Escola Superior de Comunicação Social and obtained a Licenciatura degree in Audiovisual e Multimédia.

In addition to their formal education, Inês Retorta has also obtained several certifications. In July 2022, they completed the Cert Prep: Scrum Master certification from LinkedIn. In the same month, they also completed other LinkedIn courses such as Characteristics of a Great Scrum Master, Scrum: Advanced, Scrum: The Basics, and What Is Scrum?. In August 2022, Inês earned certifications from LinkedIn in Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues, Agile Project Management with Jira Cloud: 2 Lean and Agile Processes, and Agile Project Management with Jira Cloud: 3 Advanced Topics. Additionally, in August 2022, they completed a course called Web Development with HTML, CSS, JavaScript Essentials from Coursera. In July 2022, Inês also completed the Introduction to Cloud Computing course from Coursera. Inês'smost recent certifications include the Cloud Practitioner Essentials Day from Amazon Web Services (AWS), which they obtained in May 2023.

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