Jorge Piédrola

Jorge Piédrola has a diverse work experience spanning several industries. Jorge currently serves as the Head of EMEA Customer Care and Field Services at Ingenico since 2022. Before that, they were the Head of Operations Iberia at Ingenico from January 2022 to May 2023.

Prior to their role at Ingenico, Jorge worked at Barceló Hotel Group from 2018 to 2021 as the Global Deputy Director, Digital Transformation for Customer Experience CX. In this role, they led the CX strategy and oversaw the implementation of digital experience programs, resulting in significant revenue growth through the new mobile app. Jorge also played a key role in the CRM program implementation.

From 2006 to 2018, Jorge worked at Ericsson in various roles. Jorge served as the Global Director Center of Excellence for Professional Services, Business Support Systems (BSS) from 2015 to 2018, where they created and operated the BSS Center of Excellence Consulting group, managing digital transformation deals and CRM implementations. Jorge also held positions such as BSS Global Competence Hub Manager and BSS Manager, Competence Center Hub-Iberia RMED, where they managed teams and contributed to the success of BSS transformation projects.

Jorge's earlier experience includes working as a CTO and co-founder at Energias para el Desarrollo Eosol, where they focused on renewable energy feasibility studies and implementation solutions. Jorge also worked at Ericsson as a Supply and Support Transformation Engineer for the Global Center, and at Siemens PLM Software as a Test and Verification Engineer.

Overall, Jorge Piédrola has demonstrated expertise in customer experience, digital transformation, professional services, and renewable energy, making him a versatile professional in their field.

Jorge Piédrola completed their undergraduate education in Industrial Engineering with a focus on Electronics from Universidad Pontificia Comillas from 1993 to 1999. Jorge later pursued a Master's degree in Renewable Energy from Universidad Politecnica de Cataluña in 2004. In addition to their academic qualifications, they obtained a certification in Project Management Professional from the Project Management Institute in January 2009.